Privacy notice

1. Data controller

The controller of the personal data processed on this website (dodolab.com.mx) is DodoLab.

For any question about privacy or your data, write to info@dodolab.com.mx.

2. What data we collect

We only collect the data needed to respond to your enquiry:

• Contact form: name, email, phone (optional), company (optional), the service you are interested in and your message.
• AI assistant: the messages in the conversation, an automatically generated summary and, if you fill in the form inside the chat, the same contact details and your preferred time.
• Live chat: the messages you exchange with our team and, if you provide them, your name and email.
• Record data: the page you wrote from, the language and the date and time you gave your consent.
• Technical data: technical cookies and your IP address, used temporarily to protect the website against abuse.

We do not ask for or need sensitive personal data, such as data revealing racial or ethnic origin, health, religious, philosophical or moral beliefs, trade union membership, political opinions or sexual preference. Please do not send it through the form or the chat.

Providing your data is voluntary. Without a way to contact you, such as your email, we cannot reply.

3. Purposes of processing

We process your data for these purposes, which are needed to handle your enquiry:

• answering your enquiry, understanding your needs and, if you ask, preparing a proposal;
• sending you confirmation that we received your message;
• protecting the website against spam, attacks and misuse.

And, only if you give specific consent, for a secondary purpose: sending you news or content. You can refuse from the start or at any time by writing to info@dodolab.com.mx, and every message includes a simple way to unsubscribe. Refusing does not affect how we handle your enquiry.

We do not sell your data, we do not transfer it to third parties for their own purposes and we do not use it for purposes other than those described here.

4. Artificial intelligence assistant

The website assistant answers automatically and can make mistakes. Its answers are for guidance only: prices, timelines and terms are only valid in a formal proposal from our team.

To generate answers, the conversation messages are processed by an artificial intelligence provider engaged as a processor. We work with providers that do not use the data sent to train their models.

The assistant does not make automated decisions that produce legal effects on you or similarly affect you: any proposal or business decision is reviewed by a person on our team.

The conversation is only linked to your enquiry if you leave your details through the form in the chat.

5. Who we share your data with

We only share data with providers that process it on our behalf, as processors, under a contract that requires them to follow our instructions, not to use it for other purposes and to keep it confidential:

• website and database hosting providers;
• an artificial intelligence provider, to run the assistant;
• an email delivery service, for confirmations and replies;
• a messaging service, which we use to alert our team when a new enquiry arrives and to answer live conversations on the website.

We may also disclose data when required by law or ordered by a competent authority.

If you want to know exactly which companies provide these services, ask us for the list at info@dodolab.com.mx.

6. Remittances and transfers

Some of the providers that process data on our behalf do so on servers located outside Mexico, for example in the United States. These communications to processors (remittances) do not require your consent, and providers are contractually bound to process the data only on our instructions and with security measures.

We do not transfer your data to third parties who use it for their own purposes, except where the law allows or requires it.

7. How long we keep data

Enquiries that do not lead to a contract are kept for up to 24 months and then deleted or anonymised.

If you become a client, data is kept for as long as the relationship lasts and then blocked for the limitation periods of any applicable legal liabilities.

8. Your ARCO rights

As the data subject, you can at any time:

• Access your data and find out how we process it;
• ask for Rectification if it is inaccurate or incomplete;
• ask for Cancellation when you consider it is not needed for the purposes of this notice;
• Object to its processing for specific purposes;
• revoke your consent and limit the use or disclosure of your data.

To exercise them, write to info@dodolab.com.mx with your name, a way to reply to you, a document proving your identity (or your representative's), a clear description of your request and any information that helps locate your data. We reply within the periods set by the LFPDPPP, free of charge.

If you believe we have not handled your request properly, you can contact the personal data protection authority with jurisdiction under current law.

9. Security

We apply technical and organisational measures to protect the security and confidentiality of your data, such as an encrypted connection (HTTPS), encrypted passwords, restricted access to the internal panel and limits against unauthorised access attempts.

10. Cookies and browser storage

This website only uses technical cookies, needed for it to work, which do not require consent. We do not use advertising, tracking or audience analytics cookies. If that changes, we will ask for your consent first.

Name	Purpose	Duration
dodolab-session	Keeps your session on the website, for example to submit the form and continue the conversation with the assistant.	120 minutes
XSRF-TOKEN	Protects forms against forged submissions from other websites.	120 minutes
assistant-chat (tab storage)	Keeps the conversation with the assistant while you browse the website.	Until the tab is closed

You can delete or block cookies in your browser settings. If you block technical cookies, the form and the assistant may stop working.

11. Minors

This website is aimed at businesses and professionals and is not intended for minors. We do not knowingly collect data from minors.

12. Changes to this notice

We may update this privacy notice to reflect changes to the website or the law. Any change will be published on this page, and the date of the last update appears at the top.

See also: Terms of use.